MP welcomes Biffa apology and action plan

Steve Brine has welcomed an apology from the managers and crews of Biffa, after the first three weeks of the new bin rounds were plagued with problems.

Biffa has announced recovery plans to ensure that the majority of previously missed bins will have been collected by the end of Monday 7 November with the remainder emptied during the following week.

Up to 20 crews will be out over the weekend which demonstrates the level of commitment from Biffa to put this situation right. Priority is being given to residents who have been waiting the longest for a collection, and senior Biffa staff will be supporting the teams more closely and building up the detailed local knowledge required to run this service effectively.

In a statement released this week, a spokesman for Biffa said: "The managers and crews of Biffa would like to apologise sincerely for the recent disruption to your refuse and recycling service. Please be assured that they are fully committed to providing additional resources to clear missed collections as quickly as possible, and so allow the crews to focus on their daily schedules.

"Please be assured that we have a record of missed collections and are making every effort to clear this as soon as is possible.

"Thank you for your patience during the past days. The changes which have been made to the refuse and recycling schedules are necessary and will provide councils and residents with long-term benefits."

Steve Brine added: "I am pleased that after the past few weeks, Biffa have issued this apology and come up with a recovery plan. I know the council will be keeping a close eye on this, as I will be, and hopefully we can draw a line under this start so local residents have peace of mind."